Privacy Policy
This policy explains how Samuel James trading as Delta AI Consulting (ABN 11 619 910 803) ("Delta AI", "we", "us") handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) as good practice, whether or not they strictly apply to a business of our size.
1. Who this covers
This policy covers people who visit getdelta.ai, people who ask us to call them, and people who work for, or are customers of, the businesses we provide services to.
2. What we collect
- When you request a call: your name, phone number and business name.
- When you become a client: contact and billing details for you and your staff, and the details we need to set up and look after your system.
- While we provide our services: to run your dashboard and automations, our systems process information held in the business software you connect, such as your customers' and suppliers' names, phone numbers, email and site addresses, job details, invoices and the content of emails in the mailboxes you choose. We handle this on your behalf and on your instructions.
- Website: our hosting provider keeps standard technical logs (such as IP address and browser type) to keep the site secure. We do not use advertising or tracking cookies on getdelta.ai.
We do not ask for sensitive information such as health information, and we do not collect payment card numbers through this website.
3. How we use it
- To call you back and talk about your business.
- To set up, run, secure, back up and support the services you engage us for.
- To send quotes, invoices and service messages.
- To meet our legal, tax and record keeping obligations.
We do not sell personal information, and we do not use your business data or your customers' data to train AI models.
4. Who we share it with
We share information only as needed to provide our services, with:
- Our service providers: website hosting (Cloudflare), and the systems we use to receive call requests and run our business.
- The providers you choose: for clients, your own hosting, AI, job management, accounting and email providers process information under your accounts and their own terms.
- Professional advisers: such as our accountant or lawyer, under confidentiality.
- Authorities: where the law requires it.
5. Information sent overseas
Some providers process data outside Australia. Our website host runs a global network, and AI providers used under a client's own account (for example Anthropic, which provides Claude) may process information in the United States or elsewhere. Client servers are set up in an Australian data centre unless the client agrees otherwise. Where information leaves Australia we use reputable providers with appropriate security commitments.
6. How we protect it
Client systems run on private servers in the client's own name. Access is by security key only, connections to client software are stored encrypted, servers are checked for security risks several times a day, and backups are kept encrypted. Only people bound by confidentiality can access client systems. No system is perfectly secure, but we take reasonable steps to protect information from misuse, loss and unauthorised access.
7. How long we keep it
Call requests are not stored by our notification system. We keep client records for as long as we provide services and then as long as the law requires (generally seven years for tax records). Backups we hold for a client are deleted within 30 days after the engagement ends, unless the client asks us to keep them longer.
8. Data breaches
If we suspect unauthorised access to or loss of personal information we hold, we act straight away to contain it, assess it, and notify affected clients and people, and the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme requires it.
9. Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or make a complaint, by emailing [email protected]. We will respond within 30 days. If the information is held in a client's system, we will pass your request to that business, because they control it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
We may update this policy. The current version is always on this page, with the date it was last updated.